IMMJ CEO Jon Pickering, Commercial Lead for Healthcare Jamie Hall, and Head of Operations Louise Fitzsimons, joined over 100 guests at Northwick Park Hospital last month, to celebrate the ongoing digital transformation of London North West University Healthcare NHS Trust, following the implementation of MediViewer.
Driven by a need to digitise medical record libraries at speed, the project – which began during the height of the pandemic – was set up in only 11 hours and has since seen over 170,000 paper records scanned and digitised. Fast forward to the close of 2022, and the collaboration between the Trust, IMMJ, Restore Digital, and Apira, has improved operational efficiencies, allowed members of staff to be successfully trained and deployed elsewhere – many in higher paid roles – and, crucially, freed up three records libraries to be repurposed as clinical areas.
There’s plenty more to come, too and it is projected that by summer 2024, the EDMS project could equate to a financial saving for £1.5m per year for the trust.
Reflecting on the event, Jon Pickering explained: “It was humbling to see so many people – including members of the Trust’s executive team – taking time out of their busy day to celebrate this milestone event. I think this emphasises the sheer scale and magnitude of the project. It was also a helpful reminder – if ever we needed it – that medical records are so much more than pieces of paper. They are important logs of life events which need to be looked after.
“Medical data is vitally important in diagnosis and response when we – or those we love – get sick. And IMMJ takes its responsibility extremely seriously, when it comes to keeping that information safe and accessible when it’s needed the most.”
But, why MediViewer?
The Trust had been looking for an Electronic Document Management Solution (EDMS) to digitally store and access patient records and realise vast amounts of space, but ultimately make important information available at the point of care – a challenge that without an EDMS sometimes previously led to appointments being cancelled, not to mention the operation of a costly service spanning multiple locations across the Trust.
It was clear that an EDMS could also save time otherwise wasted searching for notes, provide new career opportunities for those working in the records department, and avoid the extortionately high cost of maintaining paper copies – due to people, space, transport and consumables.
Elaborating on the project, the Trust’s CIO Robbie Cline said: “There is so much talk about the digitisation of the NHS, which almost suggests that a project such as this is all about technology. However, people have paid a critical part in the successful delivery of this EDMS implementation, and the IMMJ team has been superb throughout.”
Adding further comments, Jamie Hall said: “There would have been an understandable resistance to change among some members of the Trust when the project began, particularly employees within the medical records team. However, it is extremely heart-warming to see how hard everyone has worked to progress this project, and the unswervingly positive commentary across the board – including from staff who have been supported to find new career opportunities – is exemplary.
“LNWH isn’t just a shining light when it comes to electronic records – by taking on the ownership, training and support of the system, they have proven to excel in terms of true organisational change and the compassionate engagement of people throughout.”
IMMJ’s MediViewer platform will be enabled and accessible across three Acute Trusts in the North West London ICS, by Autumn 2023, with all four Acute Trusts in the ICS being able to launch the MediViewer EDMS seamlessly from a single instance EPR. This will create the largest integrated EDMS and EPR project in UK healthcare and access to two million patient records across the region.
So, watch this space for a detailed case study, in the very near future…